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December 29, 2008
Pricing Zone and Price Flexibility Data Source
The ILECs utilize pricing zones and pricing flexibility strategies to price circuits based upon the office/wire center locations. The zone and pricing flexibility offices can be found in the ILEC tariffs however are often presented in an unsearchable format. NECA #4 can be utilized as a source for obtaining this information. The zone pricing and pricing flexibility information is located under the Office Types in the V&H Coordinate Information section of NECA #4. Office types are presented as two-character codes and are defined in NECA #4 Section 7. The office types representing pricing zone and price flex information begin with “P”. Utilizing this available resource may prove to be more efficient in your research and validation process.
Posted in at 10:15 AM | Permalink | Comments (0) | TrackBack (0)
December 24, 2008
Verizon Batch ID
When filing disputes with Verizon, you will need to be cognizant of their unique use of what they refer to as the Batch ID. Within a day or two of filing a claim, you will receive an acknowledgement from Verizon in which a Batch ID is provided. It’s important to store this information in your dispute tracking system because this ID is used on all correspondence/resolutions versus the claim number provided by the customer. Verizon will however, utilize customer claim number on the invoice with the credits are posted.
Posted in at 01:53 PM | Permalink | Comments (0) | TrackBack (0)
December 16, 2008
Stay In Touch With Your PUC
Many carriers have aggregations of customers and services in certain states and metro areas. It’s a good idea to periodically check your state Public Utility Commission (PUC) website to see if there are regulatory issues pending that are relevant to you and might present a dispute opportunity. The PUC website can also provide historical rulings as well. Through one state website we were able to validate a dispute we filed for a client was indeed pending before the state Commission. Since then the Commission issued a favorable ruling for our client.
Posted in Audit at 03:23 PM | Permalink | Comments (0) | TrackBack (0)
December 09, 2008
Benefits of Outsourcing
In today's economy, many telecom carriers are looking for ways to trim costs from their network and overhead expenses. In order to focus on their core competencies, carriers in recent years have Outsourced their Telecom Cost Management (TCM) to industry experts. The identification and subsequent dispute of carrier to carrier billing errors not only reduces the monthly run-rate of network expenditures; in most cases disputes are credited retroactively up to two years. The results of a telecom cost audit can have a significant impact to a telecom carrier's income statement.
Posted in Audit at 03:47 PM | Permalink | Comments (0) | TrackBack (0)
