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February 11, 2009
The Eternal Search for an End Office?
Have you ever walked into your office at 9AM in a very pleasant mood, said, “Hello” to your office mate, and received a disgruntled and brief, “Hi”, in return? The type of “Hi” where your friend does not move his/her eyes off the computer screen, even for a brief second, to acknowledge your existence. A greeting that actually says, “Don’t bother me right now, I can’t find what I am looking for, and I am about to erupt.” Don’t be offended, your office mate is simply trying to validate an end office location.
When auditing dedicated circuits for mileage and BIP, the end office location is essential. When auditing independent vendors, it is rare to find the end office location populated on the invoice, often times the ACTL and MUX are populated while the end office location is omitted. Additionally, even if the information is populated on the invoice, it is imperative that an auditor double check the location’s validity as this location information is coming from the very vendor under audit.
The ASR (Access Service Request) and C.O. Finder are useful tools when attempting to validate end office information. First, view the ASR and find the CILLI or NPA-NXX for the end office. Second, input the data into C.O. Finder in order to validate mileage and BIP. Sometimes this is easier said than done. In many cases CILLI codes or NPA-NXX codes are not provided for the end office. Never fear, you have not yet hit the proverbial brick wall.
In most cases the “Address Detail Section” of the ASR will provide some seemingly hidden end office location information. An auditor can combine the “SANO”, “SASN”, “SATH”, “CITY”, “STATE”, and “ZIP” fields and come up with address information such as, “738 Lee Highway, Roanoke, Va., 24019”. Next, the auditor can input this address information into CO Finder’s Location Finder application, search the address, and record the latitude and longitude assigned to the address under search. Finally, the latitude and longitude information can be plugged into CO Finder, just as a CILLI code or an NPA-NXX are under standard practice, in order to find the closest CO.
The search for an end office location might not always be easy, but it certainly is not eternal.
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