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March 23, 2009
A channel termination or a cross connect charge?
This is a common discrepancy that comes up many times on facility access bills. Many auditors and vendors know that a channel termination charge is not applicable if a CFA for that location is populated on the ASR. Also, if the NCI code has a Q as the 3rd character (ex; 04QB6.33) then this would designate that a cross connect is being ordered, not a channel termination. Sometimes vendors will agree that they should have only been billing a cross connect in these cases which makes your life as an auditor very easy. Other times, however, they will quickly deny the dispute and claim they do not have expanded interconnection in that area and/or they do not have a cross connect rate in their Tariff. I came across this issue recently with Windstream Communications where they claimed they did not have the xconn rates in their Tariff. Ironically enough, the new Tariff that just came out (FCC #6) now contains these cross connect rates. This will give more leverage to anyone who needs to dispute channel termination charges for this reason. The difference in price is substantial between these two charges, so as it might take some persistence, the pay off could be very well worth it in the end.
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