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September 24, 2009
Giving Credit Where Credit Is Due
If BellSouth agrees to credit an overbilling error, the customer must submit claims for the entire overbilled timeframe. BellSouth will not automatically issue credits for the overbilling that occurred between the disputed invoices and when they corrected the billing. In order to obtain credit for the lag between the disputed invoices and billing correction, a subsequent claim must be filed requesting this credit.
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