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October 05, 2009
SBC: Invoice specific system. How to avoid late fees.
Looking at a credit balance invoice and not sure why there is an LPC? If it happens to be SBC billing, this is very common situation. Since their system is invoice specific, it’s quite possible that there is a credit and a debit just sitting out there, unapplied. For example, if you withhold an amount on one invoice and receive credit on another, SBC doesn’t have a systematic way of applying them against each other. How to fix this? Provide a blanket LOA/authorization for open credits to be applied against open debits within the same BAN. Keep in mind to specify your authorization to include credits/debits in the same account, regardless of the dollar amounts. This blanket LOA/authorization will eliminate the need of individual credit transfer requests within the same account as well as generation of late fees.
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