« First Steps on a Long Road... | Main | Google Voice Victimized by Traffic Pumpers »
October 13, 2009
Verizon Term Liability
During the course of auditing Verizon West/GTE invoices we found that if a circuit on a term plan has a dispute or other correction that updates via a Service Order it can reset the term clock in Verizon's system causing an over charge in term liabilty.
For example we had a circuit that had been in service for 4 years of 5 year term when it disconnected, the term fee should have been 12 months, however in Jan 09 Verizon corrected a mileage error related to a dispute on this circuit via their Service Order correction in the OCC section. When the circuit disconnected several months later and should have billed 12 months of early term fee, Verizon billed over 4 years of early term fees because their system read the last SO activity date as the dispute correction update from January 09. We disputed the overage and won the claim for $12K. When validating early term fee's with Verizon we always verify our last SO activity and make sure it matches to avoid being overcharge.
Trackback Pings
TrackBack URL for this entry:
http://www.telcocost.com/cgi-bin/mt/mtb.cgi/161
Comments
Post a comment
Thanks for signing in, . Now you can comment. (sign out)
(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)
