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December 29, 2009

Does your vendor have a special claim form?

There are vendors who require disputes to be submitted on their claim forms. The most common is Verizon and SBC (Southwestern Bell, Pacific Bell and Ameritech). Recently, BellSouth has started to use the SBC claim form. Other vendors who use their own form are Cavalier, ITC Deltacom and Windstream. These forms should be filled out as completely as possible to ensure the vendor understands the claim as well as be able to provide a timely response.

December 07, 2009

Missing the forest for the trees . . .

I find that it is very easy to put blinders on while you are doing an audit and overlook some dispute opportunities. If I get focused on reviewing one particular item it is easy to get tunnel vision and not look at other things that should jump out at me. I agree that you have to keep your focus otherwise you will never complete your audit, but I find it best to go with your intuition and if you see something else wrong go ahead and research it. In my experience this is how most new dispute types come about, finding something you didn’t know you were looking for.